Returns and exchanges can only be made via email: firstname.lastname@example.org not at any Isawan distributors. Isawan strives for customers’ satisfaction with their purchases. If you are not satisfied with our product for any reason, you may contact us to return or exchange the unused item, provided that the product remains in its original condition, with its original packaging and proof of purchase. All returns and exchanges must be received at Isawan office within 14 days of your delivery date.
All orders placed on Isawan’s website will be processed once you complete the online checkout process. However, should you decide to modify your order, we will make the best effort in accommodating your changes. Please send your request to email@example.com within 24 hours of your order.
Your refund will be credited to the original purchaser´s credit card/Paypal. We will refund the purchase price minus restocking fee and shipping charges. Typically the refund will take place within 2 days once the item is received. All sales taxes will be refunded for Bangkok orders. Isawan cannot refund customs duties and taxes on orders shipped outside Bangkok. However, you may be able to recover these expenses by contacting your local customs bureau directly.
Isawan will exchange any full-priced merchandise for another Isawan product of equal value. All exchanges are subject to availability. Once the original item is received and approved, your exchanged order will be shipped via ups ground at no additional cost. For Bangkok exchanges, all sales taxes will be refunded. Isawan cannot refund customs duties and taxes on orders shipped outside Bangkok. However, you may be able to recover these by contacting your local customs bureau directly.
- Should you decide to return or exchange Isawan product, you will be responsible for the shipping of returned items to Isawan. Items lost in transit will not be compensated.
- Kindly note that all discounted transactions are final. No return, exchange, price adjustments or cancellations will be permitted.
- We prefer FedEx for international returns and exchanges, as the courier protects and insures packages in transit. However, you can return the goods to us by any secure means.
- With the exception of faulty items, we will refund the initial shipping payment occurred in delivering Isawan's product, while the purchaser will be responsible for the returned shipping costs.
Items are classified as faulty if they are received damaged. Faulty items will be exchanged with the same product model and subject to availability. Refunds for faulty items can be made within 21 days following delivery. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.