All orders are processed in Bangkok, Thailand, within 5-7 business days (excluding delivery time). The process includes payment clearance and stock availability. We operate Monday to Friday with the exception of Thailand’s public holidays.
Isawan domestic orders are shipped with Thailand post. All orders are traceable, using the tracking number listed in your delivery confirmation. Package delivery usually takes place between 3 to 5 days.
Isawan international orders are shipped with FedEx. All orders are traceable, using the tracking number listed in your delivery confirmation. Package delivery usually takes place between 7 to 10 days. Kindly note that your package cannot be delivered without a recipient’s signature.
Delivery time is provided as guideline and does not include order processing time. Delays may occur due to payment authorization, destination customs, and other unforeseen circumstances. We will be unable to modify orders once items have been dispatched. We cannot deliver to post office box addresses.
Isawan insures each purchase during the delivery period. The insurance concludes once recipient’s signature is made upon delivery. By assigning a recipient other than yourself for the delivery, you also accept that a signature by the third party serves as a sufficient evidence of delivery and fulfillment for Isawan. Delivery responsibility will therefore be passed on to the signed third party.
International orders may be subject to import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, meaning the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties.